Customer care
How can we help?
Delivery, payment, exchanges, sizing and care, answered in one place. Can't find what you need? Contact us.
Delivery
- Where
- Every city in Pakistan
- How long
- 3–5 working days after we confirm your order
- Cost
- Rs. 250, free over Rs. 10,000
Can I track my order?
Yes. Once your parcel leaves us, we'll message you the courier's tracking number.
Do you ship outside Pakistan?
Not yet. Message us on Instagram and we'll let you know when international shipping opens.
Payment
- Cash on delivery
- Send Rs. 2,000 in advance (bank transfer, JazzCash or Easypaisa) to confirm your order. Pay the rest in cash when it arrives.
- Bank transfer
- Pay the full amount in advance. We send your order with Leopards Courier as soon as the payment arrives.
Exchanges
- Window
- 7 days from delivery
- Condition
- Unworn, unwashed, tag attached
- Swap for
- Any size or edition, subject to availability
How do I request an exchange?
Message us with your order number and the size you'd like. We'll arrange the swap and tell you how to send the original back.
Size guide
Garment measurements in inches. The kameez has a structured but relaxed fit; if you're between sizes, size up.
How to measure
- ChestAround the fullest part of your chest, under the arms.
- Kameez lengthFrom the highest point of the shoulder to the hem.
- ShoulderFrom one shoulder seam to the other, across the back.
- SleeveFrom the shoulder seam to the end of the cuff.
Care
Washing
- Gentle machine wash cold, or hand wash, inside out.
- Wash dark editions separately for the first few washes.
- Do not bleach.
Drying & ironing
- Dry in the shade to keep colours deep.
- Iron on medium heat, inside out.
Contact
The fastest way to reach us is a message on Instagram.